Resource Hub

Explore our latest webinars, playbooks, blogs and white papers to learn how leading teams are transforming Customer Success with automation and AI

Resource Documents

The Customer Growth Automation Playbook

Learn how Customer Growth Automation helps CS teams scale with AI, predictive insights, and multi-channel engagement—without adding headcount. Download the white paper to see how CGA transforms post-sales into a growth engine.

The CCO's Growth Automation Playbook

Unlock strategies for scaling Customer Success with automation. The CCO Growth Automation Playbook shows how modern CS leaders drive retention and expansion without growing headcount.

The Customer Growth Automation Handbook

Read the playbook for scaling Customer Success through automation, AI, and data-driven engagement. Learn how CGA helps teams boost retention and revenue—without growing headcount.

Webinars

A New Era of Post-Sales - Gainsight Pulse 2025

ICYMI - Watch Magnify CEO and Founder Josh Crossman's Innovation theater session at Gainsight Pulse 2025. Hear how leading software companies are managing customers and users at scale and dramatically increasing productivity.

The Art of Effectively Scaling Digital CS

Join Magnify CEO Josh Crossman and CS veteran Stephen Wise (Snowise, ex-GitHub, SAP Concur) and learn how to scale your Customer Success team without scaling headcount. This webinar covers proven strategies for Digital CS, automation, and intelligent segmentation to drive retention and expansion more efficiently than ever before.

The Future of Post-Sales: Customer Growth Automation and a New Way to Scale

Discover the latest approaches to managing customers and driving revenue, as well as how the C-Suite is revolutionizing performance measurement. Gain insights into how leading software companies are scaling customer and user management, leading to significant productivity boosts.

The New Post-Sales Model: Growth Automation at Scale

Explore how top Customer Success teams are adopting Growth Automation to scale efficiently. This webinar dives into the new post-sales model—powered by AI, automation, and segmentation—to drive greater retention, expansion, and customer impact.

Blog

May 19, 2025

TSIA Orlando Recap: From Vision to Execution with Customer Growth Automation

Explore TSIA highlights and see how Customer Growth Automation helps teams unify data, predict renewals, and scale post-sales success.
May 12, 2025

Single‑Channel Drips Are Dead Multi‑Channel Automation Is How We Win Post‑Sales

Learn why single-channel email drips no longer cut it in modern Customer Success—and how multi-channel automation is helping post-sales teams drive engagement, retention, and growth at scale.
April 17, 2025

What Shopify’s AI Memo Really Means for Customer Success

Shopify’s bold AI memo isn’t just about tech—it’s a wake-up call for Customer Success. Learn how CS leaders can rethink scale, reduce reliance on headcount, and drive retention with AI-powered Customer Growth Automation.
March 17, 2025

When Your CSP Goes Away: How to Keep Customer Success Thriving in Salesforce

Losing your Customer Success Platform doesn’t mean losing your post-sale edge. Explore how Magnify helps teams retain visibility, automate workflows, and drive growth directly within Salesforce. Future-proof your CS strategy with AI and Customer Growth Automation.
February 10, 2025

Why Customer Growth Automation?

With the recent selection of Magnify as a Top Solution for Customer Growth Automation, our Head of Customer Success wanted to share her thoughts on the new and rapidly growing category in Post-Sales.
January 13, 2025

2025: The Year of the Quarter

Magnify has crowned 2025 The Year of the Quarter! Learn more about the shift organizations are making to focus more on quarterly outcomes and how they are finding success.

Want to Learn More?

Learn more about how to scale your organization with Digital CS through utilizing AI to  combine personalization at scale with the power of automation.

More Revenue. More Scale. Less Work.

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