A New Era of Post-sales: How Customer Success is Fundamentally Changing

Catch the breakout session everyone was talking about at Gainsight Pulse: “A New Era of Post‑Sales.” In just 19 minutes, Magnify CEO Josh Crossman unpacks how AI, automation, and shifting market dynamics are transforming Customer Success from a reactive function into a proactive growth engine.

You’ll learn why traditional CS tools fall short, what modern teams are doing to scale efficiently, and how automation can deliver real revenue impact—fast. This is a fast-paced, no-fluff session packed with real-world strategies, emerging frameworks, and sharp insights designed for CS leaders, RevOps pros, and SaaS execs alike. If you’re ready to move from dashboards to action, this webinar is your starting point.

Watch it on demand—no signup required.