Customer service and ticketing platform for managing support requests and customer interactions.
Zendesk is one of the most widely used support platforms in B2B SaaS, housing critical data about how customers experience your product day to day. The volume, type, and sentiment of support interactions are among the strongest leading indicators of both churn risk and expansion readiness.
Magnify connects to Zendesk to pull ticket volume, resolution times, CSAT scores, and open case data at the account level. These signals are continuously fed into Magnify's intelligence layer alongside product usage, revenue, and engagement data from across your stack.
When support activity spikes or CSAT drops, Magnify surfaces the account before it becomes a renewal problem and recommends the right action for your team.
