Intercom

Intercom is a customer messaging platform used for real-time chat support, onboarding sequences, and in-app engagement. The conversation data in Intercom provides a direct window into customer sentiment, product questions, and support needs that are often early indicators of both churn risk and upsell opportunity.

Magnify connects to Intercom to pull conversation volume, message sentiment, support topic patterns, and engagement data at the account level. These signals are incorporated into Magnify's health models alongside product usage, revenue, and CRM data.

Magnify can also trigger targeted in-app messages through Intercom when it detects the right moment, whether that's a well-timed upsell prompt for an expansion-ready customer or a proactive check-in for an account showing signs of disengagement.