The Art of Effectively Scaling Digital CS

Wednesday April 23rd 10:00 AM PT

Customer Success teams are under more pressure than ever—expected to drive greater impact with fewer resources. It’s time to rethink the post-sales lifecycle and explore smarter, more scalable ways to deliver value.

Join Josh Crossman, CEO of Magnify, and Stephen Wise, Founder of Snowise Technologies and seasoned CS leader (previously at GitHub, Chef Software, SAP Concur), for a high-impact conversation on how to scale CS without sacrificing the customer experience.

They’ll share proven strategies, real-world examples, and a new approach to growth that meets today’s demands.

✋ Who Should Attend:

Customer Success Leaders & Ops

Post-Sales & Onboarding Teams

Revenue Leaders

SaaS Founders & Growth Leaders
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🔍 What You’ll Learn:

The three critical questions to ask before designing your CS motion

How to build a fully digital customer journey that drives adoption and retention

Tactics for implementing a scaled CS approach with limited human touchpoints

Real-world formulas for determining CSM capacity and coverage

Why Customer Growth Automation is your secret weapon for scale
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