Customer's Success at the Center
We put our customer’s best interests at the center of our decision making. If our customers are successful, we will be too. We take both a pragmatic and long-term view of customer success. We strive to earn and keep the customer’s trust. We are brave and do the right thing for our customers, even when it is hard.
We proactively take ownership of the problem and the solution. We have high standards and consistently reach them. We are tenacious and creative in pursuit of meeting our commitments, even when there are challenges. We hold each other accountable. We steward company and customer resources well.
Need for Speed
We operate with urgency and are biased towards action. We iterate to excellence. We make good decisions quickly, using prioritization and thoughtful judgment. We decentralize decisions as much as possible, recognizing that those closest to the problem can often move faster and better.
Data Driven & Decisive
We dig into the details, and the bigger the impact, the more we dig. We support our ideas with facts, data, and rigorous reasoning, not feelings or a louder voice. We share context with each other and ask for advice. We speak up candidly and respectfully when we have a good idea or a concern, and we make space to listen. The best idea wins regardless of where it comes from. Once a decision is made, we all get behind it, and we learn from every decision.
Be Curious & Take Risk
We find new ways to make things better by orders of magnitude. We ask why and why not. We take thoughtful risks, invent, and push the boundaries of what is possible. We celebrate and learn from both success and failure.
Love Our Community
We treat others the way we want to be treated ourselves, regardless of culture, belief, background, or affiliation. We strive to understand other points of view, even if we don’t agree or it makes us uncomfortable. We are transparent with information. We are thoughtful in giving and receiving feedback. We don’t say one thing and then do another. We are honest about what we can do and what we can’t.