by Dan Jeremiah
Head of Marketing
8/28/25
Yet many Customer Success (CS) teams still don’t know where to begin. In Magnify’s recent webinar, Unlocking AI in Customer Success: Is Your Data Ready?, Josh Crossman (Magnify CEO) and Sabina M. Pons (Growth Molecules CEO & CCO) led a no-nonsense conversation to bridge that gap.
1. AI in CS Must Be Grounded in Readiness
AI isn’t just a buzzword—it’s a mindset. Josh and Sabina emphasize that data readiness isn’t optional; it’s the foundation of success. Without clean, connected, and actionable data, even the most advanced AI tools will underdeliver.
2. Avoid the Dashboard Trap
Generic dashboards alone won’t move the needle. The webinar explored how teams can move past surface-level visuals to real, measurable outcomes—by understanding the signals and automating the right responses at scale.
3. Pitfalls to Watch For
From fragmented data across systems to reliance on gut rather than patterns, Josh and Sabina unpacked common missteps that delay AI ROI. Spotting these early—such as disconnected workflows or biased scorecards—sets the stage for smarter adoption.
4. Real-World Examples of AI Impact
The session didn’t just theorize... it showcased real, outcome-driven examples. Seeing how AI-inspired automation delivers retention and expansion gives teams confidence to take the leap.
5. A New Playbook for Post-Sales Growth
AI is reshaping how post-sales teams operate. The webinar offered a forward-looking view at integrating AI into Customer Success workflows—not to replace teams, but to amplify their impact.
This session isn’t another high-level panel, it’s a tactical guide for CS leaders exploring or accelerating AI adoption:
✔️ Learn how to assess your org’s data readiness.
✔️ Discover which pitfalls are most critical to avoid.
✔️ See tangible examples of AI transforming outcomes.
✔️Get clear guidance for building your AI strategy in CS—practically and efficiently.
Whether you're just starting to vet AI or looking to scale smarter, this webinar delivers both clarity and momentum.
🎥 Watch Now: “Unlocking AI in Customer Success: Is Your Data Ready?”
Magnify’s Customer Growth Automation platform helps CS teams translate data into predictable, scalable outcomes—without scaling headcount. If you're ready to go beyond dashboards to AI-infused motions that drive retention and growth, Book a Demo and start reimagining your post-sales model today.
Find out more about how to scale your Digital CS organization with Customer Growth Automation.
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