The Art of Effectively Scaling Digital CS

In this session, Magnify CEO Josh Crossman and CS veteran Stephen Wise (Snowise, ex-GitHub, SAP Concur) explore how leading companies are scaling Customer Success without adding headcount. They share practical strategies to combine digital engagement and targeted human touchpoints, all powered by Customer Growth Automation.‍

Why scaling CS doesn’t mean sacrificing experience

How to build digital-first motions that drive value and adoption

The role of automation, data, and AI in modern CS

Frameworks for determining CSM capacity and prioritizing efforts

Real-world examples of how high-growth teams are doing more with less